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Teacher
Senior IT Technician Full Time
Brighton, Sussex
Portslade Aldridge Community Academy
Portslade Aldridge Community Academy
Job Purpose and Context
We are seeking to appoint a hands on, experienced and highly motivated individual as Senior IT Technician. This is a fantastic opportunity for someone with proven skills, problem-solving ability and aspirations to undertake the management of day-to-day operations on our sites, managing call queues and helping IT Technicians on site in delivering excellent customer support services.
The role would suit someone who has initiative, experience working in a busy school or cluster environment and excellent communication skills.
The IT team handles all aspects of the IT infrastructure and services. The Senior Technician will work closely with IT Team to provide management of IT services, general IT support, and help design solutions regarding network and system configurations and installations.
Roles and Responsibilities
- To lead the monitoring and updating of daily call queues, tasks and projects.
- To manage all support calls for daily operation of the various network services provided across at least one of Aldridge Education schools, including:
- Access Controls
- CCTV network
- Cashless Catering
- MIS systems
- Cloud solutions
- Educational and non-educational software
- And any other IT systems and devices connected to our networks
- To provide 2nd line technical support for servers and clients, and escalate as necessary or liaise with 3rd party support providers.
- To manage and be responsible for one or more sites call logging systems to a good standard, working towards meeting agreed Service Level Agreements and PKIs on a daily basis.
- To ensure tickets are processed within our standards and managed appropriately through to completion and within the agreed SLA.
- To use own initiative, knowledge and experience to solve problems and deliver solutions for end users.
- To provide clear and effective communication between customers and IT team.
- To manage the maintenance and repair all workstations, printers, projectors and other devices connected to the network either through onsite repairs or working together with 3rd party companies.
- Help with software updates and patches to ensure IT Infrastructure is secure and up to date, some of these will take place after core hours or weekends.
- To inspect all devices connected to our networks as scheduled on the maintenance strategy and repair or fix if needed.
- Day to day supervision, mentoring or training for IT Technicians, Contractors and Apprentices, ensuring that IT Technicians and IT Apprentices get the right mentoring and support to run a smooth IT system.
- To undertake network management tasks as directed by the Line Manager.
- To provide documentation, advice, training and support to users on hardware and software related issues, and the use of the network IT services.
- To provide in-class support for teachers and students using ICT rooms as agreed with the Line Manager.
- To manage the agreed backup strategy with up to date backups, maintain inventories and licenses for all Network IT services.
- To ensure the security and confidentiality of all information held on the IT network and maintained in line with the UK law, data protection and Trust policies.
- To assist with advanced tasks, deployments and troubleshooting to develop and improve the Network IT Services.
- To source, order and purchase high value computer and information technology hardware and software, in accordance with the Trust’s financial procedures and ensure that adequate supplies are maintained.
- To develop own level of advanced technical knowledge, ensuring a high level of service delivery to end users, with the ability to train and support the team with new IT developments.
- To work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work.
- Technicians are expected to support all schools within the cluster, some carrousel will be necessary from time to time to cover all schools for risk management proposes and best practice.
- To own a Trust or Cluster wide IT process to manage from time to time.
- To support any other duties as appropriate to the role
Support
- Contribute to the safeguarding and promotion of the welfare and personal care of children and young people
- Contribute to the professional development of colleagues
- Contribute to the development of others by sharing professional learning, expertise and skill
Review and Evaluation
- Participate in current arrangements for Performance Management. In conjunction with the Line Manager
- Take responsibility for personal professional development
Other Responsibilities
Operating at all times within the stated policies and practices of the wider Trust.
Abiding by and practicing the Aldridge Education Operating norms:
- We are Aldridge Education
- The standard is excellence
- We champion equality
- We’re in the work together
- We behave with integrity
- We lead by example
- We use time well
Review and Evaluation
- Participate in current arrangements for Performance Management. In conjunction with the Line Manager
Take responsibility for personal professional development
Equal Opportunities
To know and adhere to the equal opportunities policy and equalities legislation and implement in relation to job responsibilities in employment and service delivery.
Health and Safety
To take reasonable care for his/her own health and safety and any other person(s) who may be affected by his/her acts or omissions at work, in accordance with the Health & Safety legislation.
To co-operate with the Trust in so far as is necessary to enable it to comply with its duties under relevant health and safety legislation.
Safeguarding of Children Young people and Vulnerable Adults
To be aware of and work in accordance with the safeguarding child protection policies and procedures in order to safeguard and promote the welfare of children and vulnerable adults and to raise any concerns relating to such procedures which may be noted during the course of duty.
The post holder will be required to have a valid Enhanced Disclosure and Barring Service (DBS) certificate and be re-checked every 3 years.