School Technician Full Time

Novax Recruitment

School TechnicianCamdenContract£23 Umbrella P/HWe are currently looking for two service desk engineers for a role in Camden. The role of the Schools Technician (SDE Post) Level 3, Zone 1) is to support the provision of IT infrastructure in Camden Schools, respond to customer requests, problem resolution and service request operation that meets the needs of the Schools IT Support Service customer base and the wider Council; having a strong customer service ethos.Example outcomes or objectives that this role will deliver: Routinely attend school and council sites for the purpose of completing customer requests. To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software To strive to meet and exceed SLA performance targets To assist in the provision of more technical support involving specialist areas such as: networks, servers, information integration, information security controls and web solutions To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data To manage customer relationships, liaising with Head Teachers, Heads of traded services, and ICT coordinators To maintain change control documentation To take ownership of service incidents until resolved escalating where necessary to third-line support staff and suppliers To assist occasionally in the provision of first-line support, user account administration, Active Directory support, the use of software, compliance of software licences, the procurement of ICT products and services & data recovery To provide statistics and associated information for performance reports and management informationFor more information please call Sam on or email